Where is my order?
The Naked Marshmallow Co.
When you placed your order you would have been given a dispatch time frame. Please check this time frame before contacting us.
We are incredibly busy right now packing your orders and they will be arriving with you soon.
ORDERED AN ADVENT CALENDAR?
When placing your order you were informed the date we will begin dispatching your pre-order. Please see expected arrival below depending on your pre-order date. (this can be found on your order e-mail or when logging into your account and viewing your order).
Dispatch FROM 1st November: We have begun dispatching these orders and are working through them in chronological order. We expect all of these orders to be delivered by the 13th November.
Dispatch FROM 9th November: We will begin dispatching these orders on the 9th November and expect them to have arrived by the 20th November at the latest.
Dispatch FROM 16th November: We will begin dispatching these orders on the 16th November and expect them to have arrived by the 20th November at the latest.
Please check these dates and please kindly refrain from contacting us until this date has passed unless you have an urgent query.
You will receive an e-mail when we dispatch your order that will include tracking information for your convenience.
We will be more than happy to help but please note that we are incredibly busy so it may take a little longer than usual to receive a response.
Thank you for your order and your patience.