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The Naked Marshmallow Co.

Terms & Conditions

Delivery:

Standard Delivery

Orders will be processed, dispatched and delivered within 2-3 working days. The day of the order will count as the first working day if the order has been placed before 3pm, Monday to Friday.

Next Day Delivery (Mon-Fri)

Orders will be dispatched the same day and delivered the next working day if the order has been placed before 3pm, Monday to Friday.

Next Day Before Midday (Mon-Fri)

Orders will be dispatched the same day and delivery the next working day, before midday (12 noon) if the order has been placed before 3pm, Monday to Friday.

Saturday Delivery

Our Saturday delivery option allows for customers purchasing on a Friday before 3pm to ensure that their delivery will arrive the very next day – on Saturday.

Requested Delivery Dates/Pre Order Delivery

If you have specified a certain delivery date for an item/s – all items within your purchase will be dispatched to arrive on or before this date – unless you specify otherwise. If you need to split an order or require a certain item or items within your order to be sent sooner, please get in touch to let us know. Should you wish to split an order, you will be required to pay an additional delivery fee, as this cost will also be incurred by The Naked Marshmallow Co.

If you have ordered multiple items from our website, including an item or items available on a pre order only, all of your items will be sent to arrive by the date given for the latest pre order date. If you have any questions or queries regarding this, or need to split an order, please get in touch with our customer service team by emailing: hello@nakedmarshmallow.co.uk or by calling: 01522 690 426.

All items are sent via either Parcel Force 24, or Royal Mail First Class.

Saturdays, Sundays and UK bank holidays are not classed as a ‘working day’.

The Naked Marshmallow Co. are not liable for any delays caused by our delivery partners and the above time frames are given only as an estimation and are therefore not guaranteed.

Should your parcel/s be returned to us, owing to our courier not being able to successfully deliver to you or make contact with you. You will be solely liable for additional postal charges for re-delivery. Should a delivery be attempted and a calling card left, you are liable to either contact the courier directly, or ourselves to request a new delivery attempt.

The Naked Marshmallow Co. Ltd. does not accept any responsibility for any loss or delay or other disruption regards deliveries brought about as a result of any of the following:
 
  • Inaccurate or incomplete delivery address details
  • Delayed payment (cleared funds)

Damaged Goods and Returns:

All claims for damaged or missing goods must be made within 14 days of receipt.

Damaged goods should be returned to the company address, suitably packaged. On receipt of return product, a refund or replacement will be issued and return postage costs refunded.

Substitutions:

Every effort shall be made to send all orders as described on the website, however occasionally product styles, colours or sizes may vary – this includes both the product and product packaging. In these cases The Naked Marshmallow Co. Ltd. reserves the right to substitute items of the same quality and value. By agreeing to our terms and conditions, you are accepting that product substitutions may occur in your order.

Cancelling An Order:

If you change your mind about an order and wish to cancel it, please contact hello@nakedmarshmallow.co.uk as soon as possible. If the order has not been processed/completed or dispatched, the order will be cancelled and a refund issued.

Complaints Procedure:

We will aim to respond to your complaint as soon as possible. Please be aware that at peak times (September-December) this may take up to 72 hours. For the quickest response, please call our customer care team during office hours on 01522 690 426 (9am-5pm, Monday to Friday).

Allergens:

Some of our products contain allergens. Please check individual product information for full details.

Privacy Policy:

All customer details provided are fully confidential and are collected lawfully, within accordance of the Data Protection Act 1998.

We reserve the right to retain your contact details for the sole purpose of sending you promotional materials, offers and discounts. We will not, under any circumstances pass your details on to any other party or company and all details are stored safely and securley in line with the guidelines set out in the Data Protection Act 1998.  If you wish for us to delete you details from our system, please get in touch by e-mailing: sales@nakedmarshmallow.co.uk.

 

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