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The Naked Marshmallow Co.

Terms & Conditions

Privacy Policy and Terms & Conditions 2018

PRIVACY POLICY 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.nakedmarshmallow.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store – you can read more about how WordPress uses your Personal Information here: https://automattic.com/privacy/ . We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud and Dropbox are Privacy Shield certified.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@nakedmarshmallow.co.uk or by mail using the details provided below:

The Naked Marshmallow Co. Unit 2, Stirlin Business Park, Sadler Road, Lincoln, LN6 3AF

TERMS & CONDITIONS 

SUBSTITUTIONS

Every effort shall be made to send all orders as described on the website, however occasionally product styles, colours or sizes may vary – this includes both the product and product packaging. In these cases The Naked Marshmallow Co. Ltd. reserves the right to substitute items of the same quality and value. By agreeing to our terms and conditions, you are accepting that product substitutions may occur in your order.

CANCELLING AN ORDER

If you change your mind about an order and wish to cancel it, please call our customer care team on 01522 690 426 as soon as possible. So long as the order has not been processed or dispatched, the order will be cancelled and a refund issued.

Unless an item is received late, or is deemed faulty, we are unfortunately unable to accept returns for food items.

COMPLAINTS PROCEDURE

We will aim to respond to your complaint as soon as possible. Please be aware that at peak times (September-December) this may take up to 72 hours. For the quickest response, please call our customer care team during office hours on 01522 690 426 (9am-5pm, Monday to Friday).

ALLERGENS

Some of our products contain allergens. Please check individual product information for full details.

10% PARCEL INSERT 2018

Each time we send a parcel, a 10% discount coupon will be included, to be used against further purchases. Please note that this discount can no be used in conjunction with any other discounts, delivery codes, or sale items. The coupon has no current expiry date || No cash value || Last updated: 01/01/2018

FREE DELIVERY CODE TERMS 2018

£20.00 minimum product spend || The code entitles you to free standard delivery (3-5 working days) || This cannot be used in conjunction with any other discount codes or on sale items || We reserve the right to terminate this promotional code at any time, and without prior notice || No cash value || Last updated: 23/04/18

15% DISCOUNT CODE TERMS 2018

£20.00 minimum product spend || The code entitles you to a 15% product discount (excludes delivery charges) || This cannot be used in conjunction with any other discount codes or on sale items || We reserve the right to terminate this promotional code at any time, and without prior notice || No cash value || Last updated: 23/04/18

 

DELIVERY TERMS

By accepting our terms and conditions, you are also accepting our delivery terms and information – these can be found by clicking the ‘delivery’ link at the bottom of each page.

Page last updated: 25/05/18 at 16:25pm.

 

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